Something didn't work
Email support@scripthaul.com with the job page link (the /job/… address) or the YouTube URL you submitted, and roughly when you tried. That's everything needed to trace what happened. Quick answers to the common cases — missing captions, paused fetching, the 500-video batches — are already in the FAQ.
Copyright and takedown requests
Rights holders should use the DMCA and takedown process, which lists exactly what a valid notice needs. Notices sent there are acted on; cached material can be removed and blocked from future processing.
Privacy requests
Email with the subject “Privacy request” and include the job URL if there is one — the Privacy Policy explains what we hold (deliberately little) and your rights.
Sponsorships and partnerships
Interested in reaching people who work with YouTube content — researchers, note-takers, creators, and AI builders? Email with the subject “Sponsorship”. One tasteful placement, never on the landing page.
Honest expectations: this is a small, independent operation. Mail is read by a person and typically answered within a few days — takedown and privacy requests first.